Wander Concierge
WANDER CONCIERGE — YOUR ORDER, FIRST IN LINE
Some orders can’t wait. Add Wander Concierge to your bag for £1.99 and we’ll move your parcel to the front of the queue — picked, packed and handed to the carrier before every standard order placed that day.
It’s priority dispatch, guaranteed.
WHAT YOU GET
- Priority dispatch — your order is picked and packed ahead of every standard order in the queue.
- Guaranteed same-day dispatch — order before the cut-off and your parcel leaves our warehouse the same day.
- Works with any delivery option — add Concierge to free UK Standard, Next Day, Click & Collect or international shipping.
- Live tracking, sooner — we’ll send your tracking the moment your parcel is handed to the carrier.
- One flat price — £1.99 per order, however many items are in your bag.
CUT-OFF TIMES
Order before the cut-off and we guarantee same-day dispatch, Monday to Friday.
| Delivery option | Cut-off for guaranteed same-day dispatch |
|---|---|
| UK delivery (Standard, Express, Next Day) | 5:00pm |
| Click & Collect | 3:30pm |
| International delivery | 3:30pm |
Orders placed after the cut-off, or on a weekend or UK bank holiday, are prioritised and dispatched on the next working day. All times are UK time.
HOW IT WORKS
- Add your pieces to your bag as usual.
- Switch on Wander Concierge in your bag — it’s £1.99 and sits alongside Wander Promise, so you can add one or both.
- Check out before the cut-off for your delivery option.
- We pick, pack and dispatch your order ahead of the standard queue and send your tracking as soon as it’s with the carrier.
THE SMALL PRINT
- Wander Concierge guarantees priority handling and dispatch from our warehouse. Delivery times after dispatch are set by your chosen carrier and delivery option and are not affected by Concierge.
- Working days are Monday to Friday, excluding UK bank holidays. Cut-off times are UK time.
- The Wander Concierge fee of £1.99 is non-refundable, including on orders you cancel or return after purchase, and on orders where dispatch is delayed by circumstances outside our control (for example carrier collection failures or severe weather). If an eligible order isn’t dispatched the same day for any other reason, it will be dispatched as the first priority on the next working day.
- If we’re unable to dispatch your order because an item is out of stock, we’ll refund your Concierge fee in full along with any refund for the unavailable item.
- Concierge applies to a single order. It can’t be transferred to another order or combined across orders.
- Wander Concierge is a Wanderdoll service and is separate from Wander Promise, which is provided by Swap.
FAQs
Does Wander Concierge make delivery faster?
It gets your parcel out of our door faster — same day when you order before the cut-off. How quickly it reaches you after that depends on the delivery option you choose at checkout. For the fastest overall, pair Concierge with Next Day delivery.
What are the cut-off times?
5pm for UK delivery, and 3:30pm for Click & Collect and international orders, Monday to Friday. Orders after the cut-off are dispatched next working day.
Can I add Concierge after I’ve placed my order?
Not currently — it needs to be added in your bag before checkout. Contact customer service straight away and we’ll do what we can, but we can’t guarantee priority dispatch on an order placed without it.
Is the Concierge fee refundable?
The £1.99 fee is non-refundable if you cancel or return your order, or if dispatch is delayed by something outside our control such as a carrier issue. If we can’t dispatch your order because an item turns out to be out of stock, we’ll refund the Concierge fee in full.
Do I need Wander Promise as well?
They do different jobs. Concierge gets your order out faster; Promise protects it in transit and extends your returns window. You can add either or both.