Return Policy

CLICK HERE TO RETURN

At Wanderdoll, we strive to provide you with high-quality products and exceptional customer service. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, your return must reach our HQ within 14 days of receiving your parcel. Please note the returns portal can take 3-5 working days delivery back to us, therefore please factor this in when registering your return via the portal. Wanderdoll offers a full refund for the returned items, excluding the delivery and returns fee- subject to the following terms and conditions:

1. To be eligible for a return, the item must be in its original condition, unworn, unwashed, no smell of scent, If you have ribbon attached to your garment this can NOT be removed and with all original tags and packaging intact.

2. Please note that sale items can only be refunded through a credit note.

3. We currently do not offer exchanges during this busy festive period due to stock levels, if you would like to exchange please return and re order your garment to avoid disappointment of your item going out of stock. 

4. Initiation of the Return

To initiate a return, please follow these steps:

  • Access our Returns Portal online.
  • Provide your order number and email address.
  • Select a reason for return.
  • Choose Self-Shipping or pre-paid label. If you chose pre-paid label, the total for this label will be deducted from your refund.

5. You are responsible for the cost of return shipping. Please use a reliable shipping method with tracking to ensure the safe return of the item.

6. Once we receive your returned item, it will be inspected to ensure it meets the return eligibility criteria. We will notify you via email of the approval or rejection of your return.

7. If the return is approved, we will process your refund.

-Refunds will be issued in the same form of payment used for the original purchase.

- Please allow up to 10 business days for the refund to be processed and for the credit to appear on your statement. The time taken for the credit to appear may vary depending on your financial institution.

8. Exclusions

Wanderdoll does not accept international exchanges. Returns are accepted for eligible items as outlined in this policy, but exchanges for international orders are not available.

9. Contact Information

If you have any questions or need assistance with your return, please contact our customer support team at returns@wander-doll.com

10. Changes to the Returns Policy

Wanderdoll reserves the right to modify this returns policy at any time. Any changes will be effective immediately upon posting on our website.