Where is my order?
Track it yourself in under a minute — no account, no password, no waiting on us.
Don't want to sign in? Your shipping confirmation email has a tracking link that never expires. Search your inbox for Wander Doll — then check spam and promotions, which is usually where it's hiding.
A quiet tracking page is normal.
Carriers usually take 24 to 48 hours after dispatch to log their first scan, and parcels often sit without an update over a weekend or while moving between depots.
Silence almost never means your order is lost. If there's been no movement at all for three working days, that's the moment to come to us.
When your order leaves us
| Service | Dispatched | Delivered |
|---|---|---|
| UK next day | Order before 5pm, Monday to Friday | The next working day |
| UK standard | Within 1–2 working days | 3–5 working days |
| International | Same day if ordered before 5pm | 5–10 working days |
| Preorder | On the date shown on the product page | As above, once dispatched |
Weekends and bank holidays aren't working days. Free UK delivery on orders over £150.
If something's not right
My tracking hasn't updated in days
Give it three working days with no movement at all. Parcels regularly go quiet between depots, and weekends don't count towards that.
Past three working days, message us with your order number and we'll open an enquiry with the carrier.
It says delivered but I don't have it
Check anywhere it could have been left first — a porch, a bin store, a neighbour, a building reception. Carriers often mark a parcel delivered the moment it's handed over, not when it reaches your door.
If it hasn't appeared 24 hours after that scan, contact us with your order number and delivery address so we can raise it with the carrier.
Only part of my order arrived
If your order mixed preorder and in-stock pieces, it ships in two parcels — the in-stock items go straight away and the preorder follows on its dispatch date. Each gets its own shipping email and tracking link.
If nothing you ordered was a preorder, tell us what's missing and we'll fix it.
I've entered the wrong address
Tell us as quickly as you can. If your order hasn't been dispatched we can usually change it — once it's with the carrier we can't redirect it.
Can I still cancel or change it?
If it hasn't been dispatched, yes. Message us with your order number — we pack fast, so the sooner you tell us the better.
I never got an order confirmation
Check spam and promotions first, and check the address you typed at checkout for a typo.
If your card was charged and nothing arrived, send us the payment reference and we'll find the order.
We'll chase it for you
Send us your order number and what's happened, and we'll take it from there. It's at the top of your confirmation email.