Shipping
Once your order has been processed, you will receive an email with a tracking link, if you fail to receive this please email us and we will be happy to assist you. Our Customer Service email is customerservice@wander-doll.com
Yes, we ship worldwide and offer Express Shipping!
Returns
You are more than welcome to return any unwanted/unworn items providing that all original tags are still intact. Please see our full returns policy and portal here.
Once your return has reached our HQ, please allow up to 14 working days for your refund to reach you.
Yes, you can request an exchange through our returns portal.
If our 14 day returns period has gone by and you are wanting to return an item, please contact our team via email - returns@wander-doll.com
Yes, you can return sale items providing that they meet our returns policy. Please note sale items are only available for gift card credit.
All items are inspected before shipment but in the unlikely case of this happening we will be happy to assist you straight away, please email us on customerservice@wander-doll.com
Orders
Unfortunately, once an order has been processed by our team, we are unable to cancel or amend the order. You are more than welcome to return this to us if you no longer need the item(s).
Unfortunately, once an order has been processed by our team, we are unable to amend the address. Please ensure that you are entering the correct details. You are more than welcome to return this to us if you no longer need the item(s).
Unfortunately, once an order has been processed by our team, we are unable to amend the order. You are more than welcome to return this to us if you no longer need the item(s).
You can find our size guided here. If you need any further assistance please contact our team via email -customerservice@wander-doll.com